مُتحقَّق منه
6/10 مقبول
Albane
16 مايو 2021
عناصر نالت الإعجاب: النظافة
عناصر لم تنل الإعجاب: جهة التواصل مع المنشأة
Lovely views, but badly in need of repair
Our stay was from 3-8 May 2021.
When we arrived, the cleaners were late, so we couldn’t check in at 2pm as promised. We were not informed until we arrived at the property that the room wouldn’t be ready for hours. We finally got in after 4:30pm.
The next day, we returned from breakfast to find a man in our apartment - no warning, no calls to inform us. Apparently, he was the electrician there to turn off the spa bath as when it is used, it creates a power outage. Again, there was no sign, no warning and we were not informed that the spa was not able to be used, although the electrician said that issue has existed for months!
During our stay, the possums were very loud, but we just dealt with hearing them scratch and run in our walls. However, when one started running around one of our rooms (when all of the windows and doors were closed) we searched the room and found there was a hole in the closet and someone had stuffed a pillow in the hole, but apparently the possums could still get in! As much as we love nature, we really don’t want possums running around our apartment, as you can appreciate. My friend was a bit freaked out and stopped using the room.
We didn’t notice the hole because the closet doors are broken and it takes a lot of struggle to slide them open.
Finally, our room looked like it was really nice at one time, but it is badly in need of maintenance and repair now.
Albane
أقام 5 ليالٍ في شهر مايو عام 2021