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"Great weekend at Horwood House Hotel. Facilities were very good , grounds were beautiful to wander in and staff were very helpful. I would definitely recommend. Only downside - we booked a deluxe room but there was only 1 chair to sit in. We requested another one , but did not receive one."

"Group booking issues with 2 rooms one had only boiling hot water in the shower the other freezing cold. Notified receptionist after first night of two - apathetic response ‘we report it but no one is in’ no apology no follow up 2 night stay no useable shower. Minor issue VIP booking no guests offered the 20% off food/drink….service continues to deteriorate. I mentioned following the 2 complaints on check out ‘Adna’ followed suit no apology barely an acknowledgement….."

"Good hotel good location!!"

"Broke"

"Good (although unencrypted) internet connection, spacious room, breakfast with a good set of choices of fine, but not premium quality. They are strict with the check-out time even when there seem to be many rooms unoccupied. "

"Good breakfast, clean room, all staff really friendly and helpful. "

"Disappointing and overpriced stay Booked Drift Inn for a birthday stay mainly for the pool/sauna, but left really disappointed. Decor is bright and modern, and the room was clean, quiet and the bed comfortable. Corridors smelled nice too. But there were visible stains and the room was far too hot. No air con and the fan was useless. I slept outside the duvet and my husband was sweating all night. Reception felt impersonal with self check in screens. Staff member looked bored and was vague when we asked about the pool, just pointing “over there” across the car park. Cafe Bar was a let down. Tables were dirty with old plates left. We were told we could eat outside, chose a sunny jetty table, then told after 6pm food wasn’t allowed there, only in the shaded area. This wasn’t explained upfront. We didn’t eat as it felt unclean and badly run. Leisure facilities are in a separate building across a car park/road and run by another company. We were told to call ahead as access isn’t guaranteed due to classes, even on a Sunday. Not the relaxed experience advertised. Breakfast food was nice, but layout poor. By the time you’d fetched everything it was cold. Poached egg arrived as we finished. Menus cleared early. Not a cheap stay. Felt disjointed and not worth the money. Wouldn’t return."

"Very convenient. Food is always very good and staff are amazing."

"The room was smokey, someone had been smoking in my room or near it previously. The paint work was flaking... The old easyjot colours were showing through! But otherwise it was an ensuite room to stay in for the night."