"We reserved the superior suite. Once I stepped into the room, the entrance and bathroom smelled of cigarette smoke. The rest of the suite was okay. We told the reception and thought it'll get taken care of. We returned hours later, and the cigarette smell was still there. We went to the reception again, and were told they already sent the cleaning staff to check. Well, it seemed to me nothing was done. I'm not even sure how this can happen. How can the staff not notice this? And then putting...
"Receptionist is very friendly and helpful, give us area map and explain about location. She's from Bosnia.
Hotel is clean with free coffee and tea.
Hotel location is good, walking distance to old town, about 15 minutes walk.
Close to Aachen Spa, 5 minutes walk.
A little far from train station, about 10 Euro taxi drive."