"Lovely and clean rooms. "

"Clean room, friendly staff "

"Staff were great and helpful.Room was well looked after . facilities were great to ."

"Very comfortable hotel. Really fantastic and friendly service. Couple of issues with my son's room which they dealt with immediately and moved him to another room. But the piece de resistance is the amazing Roman spa which guests can use in the morning and evening for 2 hours. Several different pools of different temperatures plus sauna and steam room. And of course a gym and treatment rooms available all day. Delicious family dinner in the restaurant - really excellent food. Would happily go...

"We had a lovely three night stay at The Francis Hotel. The hotel is situated in an ideal spot for shopping , bars and restaurants. Our room was well equipped and tastefully furnished. "

"Best hotel in its class. Would recommend the Ty group to everybody. Only drawback they are not across the UK."

"Very friendly staff, hotel is clean and a good breakfast. Ideal location, we always stay here when visiting the Playhouse Theatre."

"Excellent"