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"What a stay. Although my visit began with a couple of small hiccups…a floor that hadn’t been fully swept and a small puddle from a dripping AC…both issues were quickly resolved. After years of traveling and staying in countless hotels, I’ve learned that little imperfections happen everywhere. What truly set this place apart was the genuinely warm staff. Zoe at the front desk and Sharnisa in the restaurants were exceptional…warm, intuitive, and attentive. Ache and Michael carried that same spirit, and Davon went above and beyond to arrange an early-morning driver for me. The housekeeping team worked with such care that the rooms felt magically refreshed each day. The beach experience was beautifully maintained, with water activities readily available and encouraged. On my final day, I joined a fantastic Pilates class with Carri….an absolute gem. There is a calm, peaceful energy that seems to settle over this hotel and its guests. I returned to the bustle of NYC feeling restored and deeply grateful to the entire Waves family. Until next year."

"Everything about sugar bay was amazing from the staff to the food to the amenities absolutely spectacular! Not your typical all inclusive buffet, food was very good and not to mention the exceptional steak house and sushi restaurant on site. You cannot go wrong with staying here! Would recommend to anyone!!"

"Our rooms were very "

"Very spacious, relaxing and serene environment. Flora and fauna are beautifully kept."

"On the positive side, the location is gorgeous, the staff very polite and friendly, the rooms and balconies good size, there is ample free parking, and the Cuppa Cafe "grab and go" was quite good. On the not-so-positive side, the furnishings are "tired" and could really use an update, the bathroom had no shower gel and the hand soap was not the best to use for bathing, the shower had no place to put your own items, the bath towels were dingy and rather worn, our passports in the room safe actually warped from the humidity in the room despite the air conditioning, and the two restaurants on the property were horrible with very small menu choices and not very good food. The Lighthouse Terrace was especially bad, the service was so slow it was unbelievable. It was not what we expected from a Hilton which is too bad because there is so much potential in such a beautiful setting."

"I loved the property "

"Kitchen was equipped sufficiently with everything we needed. The food at the restaurant was good as well with a variety to choose from. Staff was friendly and helpful at all times. "

"It was very nice"

"Hi, I just wanted to let you know that there was a leak in the bathroom, right between the toilet and the sink. It seems like it might be coming from the room above. Also, I noticed a small roach in one of the glasses that was left for drinking water. I thought it would be best to bring both issues to your attention. Thank you."