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"Friendly staff"

"The hotel had a water leak which prevented us from getting the 2 bed room. They graciously gave us each a separate king room. "

"I loved this hotel. They had a pool and whirlpool, which is awesome! Breakfast was really good. One day they had French toast, chicken sausage, eggs, potatoes and cold items. The staff are friendly. Room was very clean, just not super updated. They also have a coin-operated washer and dryer. Great area! So green and pretty. "

"Very friendly staff. Greeted each time, coming in or going out. Breakfast was good, many varieties available, came with stay. Make your own waffles! Maybe I'm new to staying at Inns, motels, etc., as much as I have this year, but that was a pleasant surprise."

"The Black Swan is a reliable stay. If you are passing through, get the cheaper rooms on the parking lot side, if you are staying for a few nights get a room with a lake view and balcony. Not a chain!"

"Lovely hotel.... friendly staff"

"Pleasant work staff"

"I stayed here one night for a conference. It was better than I expected for the price. The staff were friendly and helpful in answering my questions. Pro tip: Enter :U Mass Parking Garage" in your GPS for best results. "

"Best way to spend a long needed weekend. Can’t wait to do a full week."