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"Our expectations were by far exceeded with this lovely hotel. All the staff that we came across was helpful, friendly and so efficient. We spent the afternoon on Saturday in the Nelson and enjoyed a delicious lunch. The receptionist was welcoming and warm and very helpful with queries and organising a little suprise in our room. The room was clean, well equipped and very nicely presented. The bed was bit on the hard side but this is probably down to personal preference more than anything else. We had a meal in the palm court which was so beautiful and felt very special with the pianist playing and singing. The pool and changing rooms could do with a bit of updating but it was clean and warm so would happily use again. On the whole this place is an absolute gem where you are made to feel special, would happily stay again. "

"Clean room. Friendly helpful staff. Great amenities."

"Couldn’t fault it. Very good standard all round. "

"Very clean room and friendly staff as always."

"Lovely ground floor room. Spacious and clean. Great central location. "

"Great stay "

"Lovely room and lovely staff "

"love everything about this hotel , modern and clean, great service. Reception staff were friendly and helpful, room was fantastic and breakfast high quality. Will stay again "

"Just a great hotel great place to stop when visiting Chester staff are amazing "