Xihu Vacations

"The location is wonderful. The staff were very friendly and helpful except the intern from Nepal in the Concierge (he could not help at all but didn't let us know. Luckily We followed up with the Chinese manager who helped us immediately to prevent a delay）."

"lots of amazing carts selling crafts and food, being close to West lake is a plus too."

"Very nice hotel and conveniently located. Walkable to west lake and 湖滨银泰。武林夜市 is literally downstairs. We bought the horizon club and were able to enjoy breakfast, afternoon tea and dinner!"

"Clean, elegant, excellent service, great food, beautiful environment"

"The most beautiful and enjoyable stay. Hotel is just a year old, the amenities are beautiful. They offer daily cultural experiences like making scent tablets with a master incense maker. Beautiful pool as well although we would’ve enjoyed a warmer pool in early spring. Breakfast amazing, semi- à la carte with a buffet of fruit and pastries. Staff most accomodating as well. I’d really like to come back. The only less desirable thing was when I was loading the car on departure, a staff member came...

"Room was spacious, breakfast buffet was good."

"Service tip top. They helped out in some of the booking of shows too and it was efficient. Communication may be difficult for English but we used the phone translator and I speak simple mandarin, hence, it was pleasant. The location of the hotel is also good. Near to amenities and close to Fsmous He Fang street and drum tower."