10/10 Excellent
Sangeeta
2 January 2023
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family getaway
Our trip to Xishuangbanna was great and the hotel stay was a big part of it. There is so much nature on the grounds it felt a little like Hawaii (minus the ocean of course). The hotel is very beautiful, colorful and clean. The people and service were great. They even took our leftovers from us to microwave in their own kitchen and then returned it to us. The activities were limited due to low season (December) but there were some activities we joined like the lantern ceremony. Many of the staff do not speak English but quickly found people to assist. Two in particular were very helpful. Petrus helped us get an airport ride upon arrival and answered questions along the way. And Wang Joy was the most helpful by getting us a cab to a temple area using his personal mobile. He said he wanted to make our stay wonderful. And he came through again when the shuttle bus to the airport was full, he helped secure a second car. With a beautiful hotel like this and caring staff, we will return. (For reference, we are Americans currently living in Shanghai.)
Sangeeta
Stayed 4 nights in Dec 2022
