"The booking was accidentally made twice and when I checked in I mentioned to DEV (a very nice employee at the desk) that I was due a refund. He said he knew about the error and had fixed the problem, that a refund would be issued. I’m still due a refund. What phone number should I call for help?"

"Gave an extended weekend trip to my sister and brother in law for their 59th birthdays. They had an amazing relaxing time. They are repeat visitors at the Palms because it is second to none on Ocean Beach. Bicycles, beach chairs, umbrellas provided making it stress free. Staff is always accommodating including assisting with luggage at the dock. They took their own boat and the staff still met them and assisted. They had one glitch, the AC in their room suddenly went out (which is...