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"We had a family room up on the top floor. It was so cosy and quirky and huge. The whole hotel had a beautiful ambience it felt so Christmassy with all the lights and the trees all very tastefully done. The staff was super friendly. We cannot wait to come back"

"Staff friendly "

"Really comfy room, excellent service from the staff and the food was delicious. Would highly recommend."

"Room was clean and a nice size. "

"Cleanliness was tops. Distance to Heathrow and ease of shuttle to the airport were great, but we expected it to be free. When we called to book, and ask about a shuttle, we found out it was available, but no one mentioned a per person fee....we had spent all our pounds so we wouldn't take any home to the states, and the driver didn't have change for a 20pound note, so we had to use a debit card. Minor annoyance, but..."

"Staff very helpful "

"Check in was simple and easy thanks to the WhatsApp photos/instructions sent through. Room was spotlessly clean and comfortable. It was also very warm which was a nice luxury, I had to turn the radiator down (but I'm used to living in a house without heating). The shower was hot and had good water pressure. Tea kettle station was absolutely wonderful. There was plenty of parking behind the hotel. Overall a very comfortable stay while I visited family over the weekend leading up to Christmas."

"Very nice "

"The reception staff were so lovely and welcoming and the room was spotless"