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"We absolutely loved our stay at Hotel Chichén Itzá. The property is a beautifully preserved converted hacienda, full of character and charm, which made the whole experience feel really special and unique. The rooms were clean, spacious, and very comfortable which was perfect for our group. The bathrooms were a standout too, with full bathtubs which were great after long days exploring. The restaurant was fantastic, serving mostly traditional Mexican food that was fresh, authentic, and consistently delicious. What really made this place exceptional, though, was the staff. They were incredibly friendly, attentive, and genuinely service-oriented, nothing ever felt like too much trouble. The pool area was great for both adults and kids, and the grounds themselves are absolutely stunning, immaculately maintained and a joy to walk around. We stayed as a group of 9, including children, and it suited us perfectly. It’s one of those places that feels relaxing, welcoming, and memorable all at once. Would absolutely stay here again and highly recommend it to anyone visiting Chichén Itzá."

"The setting is genuinely remarkable — colonial architecture wrapped in dense jungle gardens, with a beautiful pool and staff attentive enough to pull you aside and show you a nesting owl. That kind of place-specific magic is hard to manufacture. But the experience has real rough edges. The rooms feel dated relative to the price point, and the walls are thin enough that you'll know your neighbors intimately. More frustrating: several sources still describe direct access to the Chichen Itza archaeological zone, which no longer exists — worth knowing before you book. Small operational failures compounded this: taxis requested but not followed through on, and notices about outside food and drink posted with a tone that doesn't match a property at this price tier. The restaurant leans expensive, particularly for wine, which matters more here than it would in town given how far you are from alternatives. The birdwatching program looks excellent, but was booked for the time that worked for us. Book early or confirm availability on arrival. Thin walls, but rooms are spotlessly clean. If the grounds and atmosphere are your priority, you'll find them here. Come with adjusted expectations on the rest."

"Bathroom got clogged easily but this is apparently a problem in all the hotels I stayed at in Mexico. The staff were quick to fix it. Becareful walkkng/running on the floor tiles after you exit the pool because I slipped just by walking. It’s a beautiful villa and close to Chichén itza See my video walk thru at night: https://youtube.com/shorts/sHQYpqgSZr0?si=o9Y0N2oImAMW_PVL "

"We loved this place. Our host was super entertaining and the breakfast he made us each morning was sensational. We loved the jungle garden setting (toucans in the trees!)"

"The room was big , and very basic but for what we wanted, it was okay. It’s not far to walk to the main road where there are restaurants. We were able to park the car behind the gates two of the three nights that we were there , which helped. "

"Brand New Property! Beautiful and upscale! Top wonderful service! Service was wonderful, very close to the New ChicheniTza entrance and to the museum! "

"Amazing location you can walk to Chichén itza. Staff was extremely friendly. Would for sure recommend to anyone who need a place to stay near Chichén itza. "

"Very clean, staff was attentive and helpful, nice pool "

"No hot tub"