"My daughter and I had a wonderful recent stay at Sheraton Centre Toronto Hotel. It was our first stay there, but it will not be our last. From check-in to check-out, all the staff were so friendly, welcoming and helpful. Nothing was too much trouble. The hotel is modern, spotless, comfortable and welcoming. Charles on check-in was so helpful and kindly offered us an upgrade from a King to a twin Queen, which I was not fussed about but which my 16-year-old certainly appreciated! Lydia was our usual housekeeper and she was excellent and ensured we were kept hydrated in the summer heat. On check-out, Assistant Manager Matt was super helpful with arrangements for storage of our luggage as we were not flying out until nighttime. He went to the extra trouble of calling a hotel nearer the CN Tower which we were going to that day, and where he had worked previously, so we could more easily access Union Station for the UP Express to avoid rush hour traffic in the evening. He also got us sorted with a taxi to that hotel so we could get on with our last day activities in Toronto. All of this meant we did not have to return to the Sheraton to collect our luggage to travel back again to Union Station later that day. Matt really took such good care of us doing this. I have not experienced such excellent customer care as we received from Matt, Lydia and Charles, and all the Sheraton staff, in the U.K. in I cannot recall how long. I cannot recommend the Sheraton Centre Toronto Hotel enough!"
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