4/10 سيّئ
Cindy K.
5 مارس 2026
عناصر لم تنل الإعجاب: النظافة
Our stay here was filled with issues with check-in, amenities available, & communication. Upon arrival, we found the place to be not cleaned since the last guests–floors were dirty, beds were used, & there was a pile of wet dirty towels. We were unable to reach the host for 3 hours and weren’t able to return to the cleaned property until after 9pm (the place was well cleaned after). The host offered late check out, which we did not need nor request.The next day, we found all the outdoor amenities that drew us to book this rental were non-existent or unusable. The meditation tent did not exist, the pool was empty, the hot tub was unable to be turned on, and the ping pong table was broken in half and left there. This was greatly frustrating; we had planned to stay at the rental to use the outdoor amenities all trip. After some back and forth, the host offered a 10% refund which we never received. This was after we had requested a greater refund given that it was not cleaned at all and we had to wait until after 9pm to utilize the premises, when check-in was at 2:30pm. When we contacted Vrbo representatives to help rectify the situation, the host lied–telling them she offered us a full refund if we were to cancel on arrival, which is not something we were offered. We've attempted to contact the host via Vrbo customer service multiple times since checkout, but haven't heard back from the host since the pictured exchange at checkout.Book at your own risk.
Cindy K.
أقام ليلتين (2) في شهر فبراير عام 2026