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"The staff are super helpful organized taxi for us to and from the hotel. Show us to an Onsen close to the hotel and very pleasant. They even provide hair tie. I really like this location. Thank you for providing excellent service. "

"Staff are extremely kind and professional. Rooms are older style but spotless. Was a phenomenal value, great location and stress free."

"Facilities and staff are top notch. The price is also very competitive. "

"Bath room was very spacious."

"This was a first time I’ve ever stayed at hotel with such amazing customer service, hospitality cleanliness, a free half- portion of ramen at the evening snack, a variety of breakfast options, and complimentary ice cream after bathing. I highly recommend it to everyone.I’ll definitely come back to stay again."

"This was an emergency stay when the train lines shut down because of heavy rains. This property was across the beautiful lily fields in bloom at the time. One interesting thing about the Akita Castle Hotel is that it is a repository for famous artists and artworks. It has an original Picasso! Access to the airport is easy as there is a local bus which stops at the hotel."

"Excellent location, helpful staff, great views from our 10th floor room and a very good price when booked 1 month ahead.."

"The food was very delicious and the staff were very supportive."

"Much better all around compared to other Route Inn properties. "