Find all hotels by Independent in Zama

"Everyone was so pleasant! The breakfast with fresh fruit, yogurt and some additional items were delicious. I enjoyed the social hour and took the opportunity to talk to a couple of people. Jose and another concierge made perfect recommendations for excursions."

"Beautiful property, incredible rooms for the price we paid. Front desk staff did not speak English but the concierge on WhatsApp did and was very responsive and helpful. The area around the hotel is clearly still developing but felt safe and easy to navigate. It’s halfway between the main Tulum town and the beach bars. Would come back for sure!"

"This was our first time here and we loved it ! Food and cleaning was excellent and the staff was above and beyond… Our personal Concierge Julio Rodriguez was 100/10 .. he even prepared a Happy Anniversary surprise without asking … I am Very grateful for everything… It is a quiet place , perfect for relaxing . Totally recommended "

"As I was traveling alone, I was very concern about safety and comfort, and this place met my expectations. The hotel was well-managed and the environment felt secured. I didn’t face any problems during my stay. "

"Beauty Hotel with top amenities. The breakfast selection was delicious and fresh everyday. The room were gracefully decorated. I would absolutely recommend The Moxy ! 10/10"

"Great and helpful staff! Enjoyed the pool a lot at the sunset "

"Overall, the stay was okay, but I expected more for a boutique 4-star hotel. Breakfast was included, but honestly, it could be much better. The coffee tasted very weak, almost like water. Sometimes the fruit was sliced extremely thin, to the point it was almost transparent. When I mentioned this to the staff, nothing was changed and my plate was not replaced. On one occasion, there was also a chipped plate, and when I pointed it out to the waiter, there was no reaction. There were also hygiene concerns — at times the chef would cut onions and then fruit, which affected the taste of the fruit. Another issue was that one of the staff members started cleaning around 10:30, even though breakfast is served until 11:00. The cleaning products had a very strong chemical smell, and one day it even caused an allergic reaction for me. Additionally, there was an issue with ants — I noticed a large number of ants coming from the wall in one of the corners of the room, which was quite unpleasant. On the positive side, the front desk staff were very kind and helpful — they really made the stay better. The room was always clean and well maintained. However, for a 7-night stay, only two coffee capsules were provided in the room, which also feels below the standard expected from a 4-star hotel. Overall, the hotel has potential, but more attention should be given to service quality, especially the breakfast staff and kitchen practices. I hope the hotel can improve these areas in the future."

"Really unique and cool hotel in a nice, safe area. The staff was great and very helpful. The pool was a little underwhelming, but they did the best they could with the space they have. Lots of restaurants and shops within walking distance."

"Bien en general pero muy mal referida la ubicación, no está actualizado el teléfono nadie contesta y sufrimos para encontrar el hotel "