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"We booked a higher-category double room, but upon arrival the room did not match the photos. The layout was noticeably different — the wall with the window was only half-width, making the space feel smaller, darker, and somewhat cramped. Since we arrived around midnight, I immediately asked the receptionist if we could switch to a room that actually matched the advertised photos. I was told that no such room was available. However, the next morning around 8 a.m., the situation changed. After an initial dismissive response to my wife’s complaint, I approached the reception myself. At that moment, the staff did not realize we were together and I overheard them discussing our case, referring to us as “the guests who want the normal room,” which strongly suggested they were aware that our assigned room was inferior. Shortly after, they showed us another room — one that fully matched the photos and our expectations — and moved us there. From that point on, our stay was satisfactory. Overall, the experience was negatively affected by the initial handling and lack of transparency, despite the eventual resolution."

"The only down side about this hotel is that the train to Amsterdam Central is expensive (about 18 euros round trip) But the hotel is great, just a few steps from the train station, and it only takes about 30 minutes to get to Amsterdam central station. Rooms are very spacious and clean, staff was friendly and helpful. Would stay there again. You won't find a hotel this nice for this price in central Amsterdam."

"Very well maintained hotel. Location great parking free. Food excellent. What is there not to love about this hotel."

"Profesionalism of the staff."

"Very spacious room with comfortable bed and massive bathroom! The pool & sauna on the 20th floor are lovely. Good meal in the restaurant with friendly staff. Very good underground parking at reasonable price and close to bus route to get into the city."

"Excellent location."

"It was a 3 nights stay in a 2 queen beds room with my family. My husband and i brought our 6 years old and 11 months old daughters on vacation in Amsterdam. I called the reception requested 2 extra duvets coz we all wanted an individual duvet on our own and there are only 2 in the room. Later on a staff only brought 1 duvet over and said they only have 1 extra left. I ended up separated the duvet cover and folded it up for my baby who sleep in the cot and i used a duvet without the cover. Can anyone imagine an international brand hotel doesnt even have enough duvet for their guest？ I even found an empty water bottle under my bed which i believed is from the previous guest(thanks to my 11 months old who crawled to every corner in the room). I was absolutely disappointed about my staying. "

"food was ok and value for money , cleaning needs a lot of work, carpets dirty, phone dirty, shower head full of scale need replacing, phone did not work, staff were good felt sorry for them "

"Very good breakfast, clean and new facilities. Very friendly staff. "