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citizenM Zürich

4.0 star property
Culture meets convenience in Zürich's heart: visitors enjoy hearty breakfasts before exploring historic Paradeplatz and the stunning Fraumuenster church

Choose dates to view prices

At citizenM Zürich, travelers find modern style and genuine comfort. Relax in the welcoming library or appreciate local artwork in the gallery. Enjoy practical amenities like high-speed WiFi and a 24-hour business center. CanteenM serves satisfying meals from morning until night.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Business services
  • Bar
The current price is AED 911
AED 978 total
includes taxes & fees
24 May - 25 May

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About this property

citizenM Zürich

  • Upscale hotel near Bahnhofstrasse
  • Located close to Paradeplatz and Fraumuenster, citizenM Zürich provides an art gallery on site, a coffee shop/cafe, and a library. The on-site restaurant, canteenM, offers breakfast, lunch, and dinner. In addition to a bar and a 24-hour business center, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
  • Additional perks include:
    • Buffet breakfast (surcharge), express check-out, and express check-in
    • Coworking spaces, multilingual staff, and meeting rooms
    • A front-desk safe, an elevator, and a TV in the lobby
    • Guest reviews say great things about the helpful staff and location
  • Room features
  • All 160 rooms offer comforts such as premium bedding and iPads, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the clean rooms at the property.
  • More conveniences in all rooms include:
    • Heating and fans
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Bathrooms with hydromassage showers and eco-friendly toiletries
    • Smart TVs with digital channels
    • Housekeeping, desks, and phones

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 34
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 29 per person
  • Late check-out fee: CHF 34 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed at the property after 11:30 PM.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Is citizenM Zürich pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at citizenM Zürich?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at citizenM Zürich on 24 May 2026 start from AED 911, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at citizenM Zürich?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at citizenM Zürich?

Check-out is at 11:00 AM. Late check-out is available for CHF 34 (subject to availability).

Where is citizenM Zürich located?

Located in Old Town Zürich, this hotel is within a 10-minute walk of Bahnhofstrasse, Paradeplatz, and Fraumuenster. Helmhaus and Kunsthaus Zurich are also within 15 minutes. Sihlstrasse Tram Stop is only a 2-minute walk and Rennweg Tram Stop is 4 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 841 out of 1170 reviews
Rating 8 - Good. 213 out of 1170 reviews
Rating 6 - Okay. 72 out of 1170 reviews
Rating 4 - Poor. 22 out of 1170 reviews
Rating 2 - Terrible. 22 out of 1170 reviews

Reviews

Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, room was a little small but other than that it It was good hotel. I would stay there again if I was in the area.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff; Great breakfast buffet and beautiful atmosphere for relaxing and working! Danke!!
Stayed 10 nights in Mar 2026
Verified

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Living room concept is extremely pleasant
Stayed 2 nights in Apr 2026
Verified

8/10 Good

doh hun donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, modern technology, convenient, room a bit small, but well equipped
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Seann

Liked: Cleanliness, staff & service, amenities
Close to the train station and to the old town, near shops and restaurants. Check in and check out was a breeze. Great modern hotel rooms.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Nice staff and room was very comfortable and quiet.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Robert Angelo Ferolino

Liked: Cleanliness, property conditions & facilities
Great location. Great breakfast buffet
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel very sweet staff helping you get checked in and checking out and for any questions amazing hotel very clean and safe and amazing drinks at the bar and very accessible area 10/10 would stay again.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Malvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property | clean, quiet room that was reminiscent of nights in an RV | air-conditioning inconsistent; warm to cold at night | bed comfortable; prefer access to both sides though | pillow too firm for our comfort; softer option not available | breakfast very good | location very convenient & walkable to historic city center, lake, and trams | staff excellent
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Malak

Liked: Cleanliness, staff & service, amenities
The staff were very friendly, rooms are clean, breakfast was open buffet with great food options and variety and the food tasted very good
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Negar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, everyone was very friendly. Clean rooms Great location
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money and great location.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Adele J

Liked: Cleanliness, staff & service, amenities
Room was spotless and run by an ipad which was quirky. Bed was extremely comfortable. Everything was excellent. Would recommend as a base in Zurich.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Brooke

Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Clean and well maintained! Convenient location.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Great amenities and staff, the rooms are clean and high tech.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities
Very clean, great location
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly helpful staff, great stay!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff. Breakfast was good. Location was convenient.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mahdi

Liked: Cleanliness, staff & service, amenities
Amazing hotel, very clean and cozy, good amenities, very close to major attractions. We didn't use any modes of transportation other than our feet (!).
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE love this place and would definitely come back. The staff are very accommodating. The room is very clean and was able to sleep very well.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Jody

Liked: Cleanliness, amenities, property conditions & facilities
Fun tech room. Lounge and food great.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was in a nice location, quiet at night and close to a tram stop which made getting around quiet easy. Hotel staff was extremely friendly every time we needed something. We have stayed a citizen M before and that great experience gave us the confidence in booking them in Zürich. Would highly recommend.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Yury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice contemporary hotel. Funky decor, friendly staff, very convenient location.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Surprised to not have any cups or glasses in the room and by the lack of hotel-specific information re on-site amenities. Very chic, modern hotel with wonderful public spaces.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm friendly service from the welcome, to the breakfast and the room attendants. Clean bedrooms and very comfortable beds. A lovely breakfast. All in all a great experience
Stayed 4 nights in Nov 2025