6/10 مقبول
Elena
مسافر برفقة شريك
24 أبريل 2026
عناصر نالت الإعجاب: حالة المنشأة ومرافقها
The hotel is conveniently located near Zurich’s main train station, which is ideal if you’re arriving from another city, and it’s also about 10–15 minutes from most major attractions.
Overall, it’s a nice hotel, but there were a few significant issues during our stay:
- Ants in the room: We noticed a considerable number of ants appearing sporadically throughout our stay. At first, we assumed it might be due to having the balcony door open, but the issue persisted even after the room was cleaned. I also mentioned this in feedback via Expedia, and while I was told it would be forwarded to management, we never received any follow-up.
- Room temperature: The room was uncomfortably hot throughout the night. Despite following the front desk’s instructions—turning off the heating and using the air conditioning—it still felt extremely warm. We were hesitant to leave the window open because of the ants.
- Service: The staff were not particularly welcoming for a 4-star hotel. While I don’t like to focus on this aspect, I would expect a more engaged and friendly response when greeting staff or asking questions, but this was generally lacking.
Overall, while the location is very convenient, I would likely choose a different hotel in the future due to these issues.
Elena
أقام 4 ليالٍ في شهر أبريل عام 2026
