"Disappointing Shuttle Service – Needs Improvement
Unfortunately, our experience with the hotel shuttle service was very disappointing. We waited at least 30 minutes outside Graton Casino for the hotel shuttle, despite calling the hotel multiple times. No one answered the phone, and even the valet staff at Graton Casino tried calling on our behalf, but still received no response.
That evening, Dusdee, the Assistant General Manager, was our shuttle driver. He asked how he could help, but I was...
"Disappointing Shuttle Service – Needs Improvement
Unfortunately, our experience with the hotel shuttle service was very disappointing. We waited at least 30 minutes outside Graton Casino for the hotel shuttle, despite calling the hotel multiple times. No one answered the phone, and even the valet staff at Graton Casino tried calling on our behalf, but still received no response.
That evening, Dusdee, the Assistant General Manager, was our shuttle driver. He asked how he could help, but I was...
Janice