Find 4 Star Hotels in Merchant Quarter from AED 265

"We had a lovely stay pool facilities a real bonus thank you "

"Stayed two nights, really nice and really liked the food in the restaurant "

"The standard of customer service is exceptional. Staff go out of their way to make you feel welcome. There is a very relaxing lounge area and the Caskieben bar offers an excellent food and drinks menu at reasonable prices. We were particularly impressed by the swimming pool which is perfect for those with young families. The breakfast offer was similarly very good and well organised. We will be back. "

"Room was clean and very comfortable. Loved that we even had a record player and albums in the room. Set up like a little efficiency apartment but cool decor. Bar staff were nice, food and drinks delicious. Very walkable area. Parking was not available at property, must park in parking garage. "

"Lots of messages ahead of check-in including online check in which did speed up things on arrival. Friendly and helpful staff. Quiet and clean hotel. Good facilities. Would happily stay here again."

"I am writing to formally raise a complaint regarding the significant decline in the ROX hotel, I have stayed at the hotel in the past (pre covid) on numerous occasions and it was always my go to hotel. But unfortunately my stay on Friday, 29th August. I was extremely disappointed with the condition of the hotel, on arrival we were told the the bar was closed and room keys were un available, the overall cleanliness was unacceptable. The room also had a strong damp smell, and the landing had a strong smell of cannabis. In addition, the shower in our room was broken, and the door locks were not functioning, meaning we did not have keys and had to rely on hotel reception staff to escort us every time we needed access. These issues caused significant inconvenience and raised serious safety and privacy concerns. I would like to note that the manager was lovely and welcoming, and we appreciated their efforts during our stay. Since our stay, I have experienced itching and discomfort, which I believe may be related to the room conditions. This experience was far below the standard I expected, especially given the hotel’s previous reputation and 4 star rating I did not raise the issues during my stay as I was unwell, but I feel it is important to formally bring them to your attention. I request a response regarding how the hotel intends to address these problems and any compensation or remedial action you consider appropriate. I look forward to your prompt response. Kind regards"

"Had an excellent stay. Very good hotel and friendly and helpful staff"