In Ban Trap Moua, a hotel must provide a certain level of high-end conveniences to earn a 5-star rating. These may include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their exceptional service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may also offer extra touches like a welcome gift.