Faultless guest service is integral to every 5-star hotel in El Grullo. From the moment you enter the lobby, staff attend to your every need, whether answering room service calls 24/7 or providing in-room massages. In addition, hotels must offer top-rate conveniences to be considered for a 5-star rating. These can include luxury bath products, a wellness center, swimming pools, fine dining kitchens and knowledgeable concierge.