In Fanshi, a hotel must provide a certain level of high-end conveniences to earn a 5-star rating. These may include saunas and spas, on-site gyms, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-focused service. You can expect things like concierge services, in-room massages and nightly turn-down services. Some may also offer special touches like a welcome gift.