In Frost, a hotel must provide a specific level of upscale conveniences to be designated 5 stars. These can include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their superior standard of service. You can look forward to things like concierge services, in-room massages and nightly turn-down services. Some may also offer special touches such as a welcome gift.