In Kieta, a hotel must provide a certain number of upscale features to earn 5 stars. These can include on-site gyms, saunas and spas, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may also offer special touches like welcome gifts.