Outstanding guest service is the foundation of every 5-star hotel in Kiwa. From the minute you step through the door, staff are at your beck and call, whether answering room service calls 24/7 or providing a turn-down service. Additionally, hotels must feature superior amenities to meet the standard for a 5-star rating. These can include luxury bath products, a wellness center, pools, fine dining kitchens and knowledgeable concierge.