Impeccable guest service is integral to every 5-star hotel in Koumac. From the minute you step through the door, staff attend to your every need, whether answering room service calls 24/7 or providing a turn-down service. Additionally, hotels must offer upscale conveniences to be considered for a 5-star rating. These can include deluxe baths, spa facilities, pools, gastronomic restaurants and knowledgeable concierge.