Exemplary guest service is at the heart of every 5-star hotel in Namsang. From the minute you step through the door, staff are at your beck and call, whether offering luggage assistance and storage or providing in-room massages. In addition, hotels must offer upscale conveniences to be entitled to a 5-star rating. These can include luxury bathrooms, an on-site spa, pools, gastronomic restaurants and knowledgeable concierge.