Exemplary guest service characterizes every 5-star hotel in Newbern. From the moment you enter the lobby, staff ensure your every need is met, whether arranging valet parking or providing a nightly turn-down service. Plus, hotels have to offer top-rate amenities to be considered for a 5-star rating. These can include luxury toiletries, a wellness center, pools, fine dining kitchens and knowledgeable concierge.