In Pambwa, a hotel is required to offer a certain level of top-notch amenities to earn 5 stars. These can include gourmet restaurants, on-site gyms, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-focused service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may also offer additional touches like welcome gifts.