In Phaplu, a hotel needs to provide a certain amount of upscale features to earn 5 stars. These can include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their outstanding standard of service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may even offer special touches such as a welcome gift.