Exceptional guest service is the defining feature of every 5-star hotel in Randolph. From the minute you arrive, staff attend to your every need, whether answering room service calls 24/7 or providing a nightly turn-down service. In addition, hotels must offer superior amenities to qualify for a 5-star rating. These can include luxury bathrobes, on-site spa facilities, pools, gastronomic kitchens and knowledgeable concierge.