In Saan, a hotel needs to offer a specific level of upscale features to earn a 5-star rating. These may include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their guest-focused standard of service. You'll enjoy things like concierge services, in-room massages and nightly turn-down services. Some may even offer special touches like a welcome gift.