Faultless guest service is at the heart of every 5-star hotel in Shannon. From the minute you step through the door, staff ensure your every need is met, whether answering room service calls 24/7 or providing in-room massages. Also, hotels must offer top-rate conveniences to be considered for a 5-star rating. These can include luxury toiletries, an on-site spa, swimming pools, gourmet kitchens and knowledgeable concierge.