Exceptional guest service characterizes every 5-star hotel in South Shore. From the second you arrive, staff attend to your every whim, whether recommending activities and tours or providing a turn-down service. Plus, hotels must feature upscale amenities to meet the standard for a 5-star rating. These can include luxury toiletries, saunas or spas, swimming pools, gourmet kitchens and knowledgeable concierge.