In Tierra Nueva, a hotel needs to offer a certain number of upscale amenities to earn 5 stars. These can include gourmet restaurants, saunas and spas, on-site gyms, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can look forward to things like in-room massages, concierge services and nightly turn-down services. Some may even offer additional touches like welcome gifts.