Flawless guest service is the foundation of every 5-star hotel in West Salem. From the minute you step through the door, staff cater to your every whim, whether answering room service calls 24/7 or providing a turn-down service. What's more, hotels have to feature superior conveniences to meet the standard for a 5-star rating. These can include luxury toiletries, saunas or spas, swimming pools, fine dining kitchens and knowledgeable concierge.