Exemplary guest service characterizes every 5-star hotel in Zenda. From the minute you step through the door, staff cater to your every whim, whether answering room service calls 24/7 or providing a turn-down service. Additionally, hotels have to offer upscale amenities to be eligible for a 5-star rating. These can include luxury bath products, an on-site spa, swimming pools, gastronomic restaurants and knowledgeable concierge.