2/10 سيّئ للغاية
Evelyn
مسافر برفقة العائلة, مسافر برفقة حيوانات أليفة
14 سبتمبر 2025
عناصر لم تنل الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
Dear Expedia Customer Service,
I am writing to express my extreme dissatisfaction with my recent stay at the Cardigan Bay Guest House in Aberystwyth, which I booked through your platform.
The accommodation failed to meet the standards advertised on your website and resulted in a very unpleasant experience. The key issues
I encountered are as follows:
Faulty Window: The window in my roomdid not open or close properly. This was a significant issue for ventilation and general comfort.
Inaccurate Room Description: The room I was given did not match the description provided on your website. The room was advertised as having a sea view, but most of the view consisted of rocks. Our "superior" twin room consisted of 2 single beds and haedly any room.
Non-functional Heating: The heating in the room was not working throughout my stay. This made the room uncomfortably cold, especially during the evenings and at night. We requested a heater which was also faulty (missing a leg) and did not procide sufficient heat throughout the night.
Uncomfortable Beds: The beds were incredibly uncomfortable, which made it very difficult to get a good night's sleep. The quality of the mattresses was poor and did not provide adequate support.
These issues directly impacted my stay and significantly detracted from the experience I paid for.
I would like to request a full refund for this booking as it has spoiled mine and my sisters holiday.
Evelyn
أقام 6 ليالٍ في شهر سبتمبر عام 2025
