"Terrible communication before arrival led to delayed check in and was the cause of great frustration after a long drive. No understanding or apology from the property management, completely opposite response from hotels.com who did their best to resolve the issue and were very understanding. Entering the property we discovered a loudly beeping smoke alarm which we had to take down and remove the battery to stop the annoying sound. The property needs some maintenance, a broken cupboard door in...

"The apartment was good, but the company took a 100 GBP damage deposit (it was supposed to be a hold but the money was debited from my account). They then claimed not to have actually taken the money (despite evidence to the contrary) and despite acknowledging the need to return the damage deposit claim to have done so without actually having done so (because they claim it was just a hold). Communication with them is extremely poor because it is largely through an AI assistant - and when you...

"Amazing place - spotless! Will definitely stay here again. Gorgeous suites with beautiful decor."

"We stayed in the Smeaton - it smelt slightly musty - blinds were falling off the window - no quilt on the bed? We hope these comments are helpful not critical."

"Good location, cozy environment,"

"Opposite a Tesco and McDonalds which is handy - good location for bars and restaurants"

"Really cosy and an ideal location. The only negatives were, Parking was a bit of a challenge and the bed was a bit bobbly bedding wise. Other than those a fantastic property which has everything you need for a comfortable stay."

"Difficult check in due to lack of clarity in fine print "

"Staff was friendly, full kitchen including washer/dryer, clean and comfortable. Ideally located. I’d definitely stay here again."