4/10
There was a complete breakdown in communication between the staff. I had two consecutive day bookings—one Direct and other through Expedia. I clearly explained this at check-in, and the staff assured me of two things: I would receive the complimentary airport drop-off included with direct bookings, and that I wouldn’t need to move rooms between reservations. Despite their assurance, my door key stopped working the next day and I was briefly locked out of my room. I also received a phone call asking when I would check out, even though they had explicitly told me I could stay in the same room without interruption. The entire situation was poorly managed.
* Hotel is having construction done, it smells moldy and they gave us a room which pretty much requires to make a perimeter around the hotel because the other way is blocked. One elevator was out of service while the other elevator door was falling apart with plywoods pealing off more than 2 layers.
- In the room, the moldy smell persisted. Eventually discovered a lizard in the room.
* Hotel denied complimentary airport drop-off, claiming no record. I had to show their own confirmation. Eventually, they refused, saying the complimentary offer only applied to small cars.
* The manager cited technicalities instead of offering solutions, despite prior commitment.
Conclusion:
Only advantage is proximity to the airport. A truly disappointing experience that doesn’t reflect a 5-star standard—possibly coasting on its historical rep.
Nitin
أقام ليلة واحدة (1) في شهر مايو عام 2025