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Top Akumal Hotel Reviews

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

10/10 Excellent

"The staff was amazing at this resort, Evryone was exceptional. Our Hosts Leo and Jharry made sure my husband and I had everything we needed daily. They were friendly, courteous, and always eager to help. They made our experience extra special. We became ULC members while we were there and are looking forward to many more awesome vocations."

Bahia Principe Explore Akumal - All Inclusive

2/10 Terrible

"Potential guests considering Bahia Principe Akumal should be aware of serious concerns regarding whether the resort delivers the all-inclusive experience it actively markets and charges premium pricing for. I have over a decade of hospitality experience leading customer experience teams, so I am very familiar with service standards and operational execution. Unfortunately, my stay at Bahia Principe Akumal involved repeated failures across multiple stages of the guest journey. Before arrival, I attempted to book services through Expedia and the resort’s systems but encountered constant inconsistencies between the app, website, and reservation channels. Despite multiple attempts and working with customer service, I was unable to secure bookings and was later given incorrect reservations that did not match my requests. Upon arrival, I was repeatedly told nothing was available. Although advertised as an all-inclusive property with 18 restaurants, we were effectively limited to a single buffet for most of the stay because core services were inaccessible. After escalation, I was refused any meaningful compensation or accountability. More concerning, Expedia was later told we received spa coupons, discounts, and upgrades—none of which were provided. We were also redirected to a timeshare presentation when seeking clarification. Even more troubling is the resort’s reliance on Expedia terms and conditions to avoid responsibility for delivering marketed services. Until these issu"

Secrets Akumal Riviera Maya - Adults Only - All Inclusive

10/10 Excellent

"There’s a reason why my husband and I have travelled to this resort three times! Secrets Akumal checks off all of our boxes in terms of service, location, food, and amenities. The staff are wonderful, friendly and attentive, and our room was always spotless with turn down service at night! Snorkelling is also big on our list and we have seen everything from sting rays, turtles, barracudas and many different kinds of reef fish. The resort grounds are lush and beautiful with many lovely flowers and palms. Each path has something different to look forward to! We’d like to give a huge shout- out to Baltazar at the Oceana restaurant for his attentiveness, and for making our last dinner on the resort a memorable one! He truly went above and beyond. If you travel to Secrets Akumal, you will dream about going back!"

Bahia Principe Explore Coba - All Inclusive

4/10 Poor

"Our stay at Bahia Principe Explore Coba was okay. Check-in took a group of us over an hour. There was rarely staff at guest services, and we would wait for a while before anyone would come help us. Even some of the staff tended to be rude at times, but most gave good service. À La Carte at the Japanese Restaurant was the best food we had the whole trip. As for the buffet, the food on our first stay was awful. The rest of the week was decent, but I definitely could not bring a picky eater to this place. Simple foods like burgers and mac n’ cheese were not good at all. The snack hut was not great either. Food overall was usually cold. The rooms were kept nice but had a musty smell to them, probably due to humidity. Our A/C was set super low and still did not get any cooler than 25 Celsius. Upon arriving, we had 4 room between a group of us. All of us had booked the exact same trip at the same time, and half of us had access to sister resorts included, while the other half of us had to pay ~$250 to have access the these other resorts. I do understand that this is not the fault of the resort but of Expedia, so I did not include this is my rating. However, this is worth a mentions for those looking to book this resort. Overall, our time was okay, but we did expect better in a resort. We will definitely look at staying elsewhere next time."

Bahia Principe Escape Tequila - Adults Only All Inclusive - Brand New Hotel

6/10 Okay

"The rooms were clean and comfortable. We did have an issue with the shower not draining properly, but maintenance came quickly and resolved it. The drink selections were good, though top‑shelf liquor comes with an extra charge.The entertainment staff was amazing — very friendly and culturally diverse, which made the experience even better.Ordering food was a bit challenging at times because some of the waiters and waitresses didn’t understand English well, which led to mix‑ups with our orders.The pool and jacuzzi closed at 6 pm, which felt early, and you definitely have to get out there early in the day if you want a good spot.Overall, a decent stay with a few areas that could be improved."

Bahia Principe Explore Tulum - All Inclusive

8/10 Good

"Our overall vacation was excellent. The staff were all really friendly and helpful. All was clean and the facilities are great. The only thing we found a little less than our expectations was that some evening entertainment had additional charges and the buffet was largely the same each day, although the food was really good. Despite the sargassum problem the beach was well kept. We are likely to return. "

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Top Akumal Hotel Reviews

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Akumal Bay Beach & Spa Resort

Bahia Principe Explore Akumal - All Inclusive

Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Bahia Principe Explore Coba - All Inclusive

Bahia Principe Escape Tequila - Adults Only All Inclusive - Brand New Hotel

Bahia Principe Explore Tulum - All Inclusive

Las Villas Akumal

Bahia Principe Escape Sian Ka’an - Adults Only - All Inclusive

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Top Akumal Hotel Reviews

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

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