"Extremely disappointing stay and I would not return or recommend this hotel.
We stayed on the 11th floor with two young children and were never told at check-in that 1 of the 2 elevators was completely out of service. They simply placed a wet floor sign in front of it. Because only one elevator was working, wait times were often 30-45 minutes since it had to stop on nearly every floor. Many times it was already packed full or had luggage carts taking up space, so we couldn’t even get on. Being on the 11th floor with small children, repeatedly taking the stairs was not realistic.
Our room door was also difficult to open and took multiple attempts with the key card almost every time. Although the hotel is supposedly non-smoking, people were smoking on the pool deck.
The checkout experience was the worst part. The front desk initially refused to provide me with a receipt and told me to just leave the keys in a box. Thankfully my husband insisted because we then discovered we had been overcharged by more than $220. When I questioned it, I was first told it was Expedia’s fault and that I had to handle it through them. Only after I pulled up the full Expedia price breakdown myself did they finally refund the incorrect charges as we were overcharged by $60 per night.
Make sure you review your bill carefully before leaving and insist on getting a receipt."
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