Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Once we were there, we loved it. After three family stays in the same place this year, it felt like home. Booking the first time was easy. The second time was average. The third time required a lot of explanations and discussions about # of nights, amount of $ "rolled over" from previous deposits, and a staff that made me feel that I was being unreasonable with pretty simple questions. For one instance, I booked through the 27th. We had meant to stay the night of the 27th, and it was booked far in advance, for their convenience, but I recognize my error (although their booking system looks nothing like any other hotel/homestay/bnb website/air travel site that I use). We went from booking a flight, using an calendar where you highlight the amount of days you want to stay, and then booking our Bailey property using the same logic (highlighting the days we'd be there) and ended up doing the wrong thing. Regardless, I ended up asking them about another night, and the response was firm, prompt, and rude! When made to feel like I was an idiot for one too few nights, I guess I expected a suggestion like...staying in another of their many properties... Instead it was "Well we have another guest coming in so you need to be out". Ok, thanks...I called Marriott to book the night of the 27th and had probably five "Can we help you with anything else?" -type questions. I mean, yeah, you can, and here's my money, and my five star review to you, Marriott. Sorry Bailey, for being so inconvenient when wanting another night at your properties. I was happy to spend my money elsewhere. That's what I will be doing in the future as well. Rio Cheshire is across the street and is way easier to book, in case you wanted to know.
