Reception staff was excellent, but the pool staff was not. My wife went down to save a couple poolside chairs at 6:30am, but when we arrived later, 2 ladies were in the chairs and refused to move even though we explained we saved them. The pool staff heard the fact that we saved the seats, but instead of asking the ladies to move, he got 2 lounge chairs and put them by an active and noisy area of the pool for us. Knowing the facts of us saving the chairs we were very disappointed with how the pool staff handled the situation. This will not deter these ladies or others from doing it again. This was our last day at the hotel celebrating our anniversary, not a good way to end our vacation.
We travel a lot and have many friends and family we know that travel - this hotel will be coming off our list of recommendations.
