4/10 سيّئ
Evgeniya
مسافر برفقة العائلة
17 نوفمبر 2025
عناصر نالت الإعجاب: العاملون ومستوى الخدمة
عناصر لم تنل الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
First and huge disappointment- I booked mobility assessable room with two double beds. We arrived around 5:30pm and we were given room 204. Our room had two double beds but it was not assessable for handicapped people .My mom can barely walks with rollator walker and she can not use bathroom if it not featured with special rails and handles. This room smelled like a very dirty dog smells. ( We were told later that some guest with a dog has stayed there 20 days!). Room was full of dogs hair. Everything were covered by dust. I requested another room but front desk clerk told me they do not have any assessable rooms for that night and we must stay in room 204 until next day. We spent night sleepless. Mom (87 years old) was struggling with using bathroom and we couldn’t not breathe in that room.
Next morning hotel gave us another room- assessable but… one king size bed for 4 people. They bring us roller bed- nobody wants to sleep on that bed, trust me. Springs on the base awful and springs inside the 4” thick twin mattress don’t let sleep anybody on it. That room was much cleaner and smelled well than room 204. But we couldn’t sleep normally again.
Long story short- hotel compensated 50% off of one night for inconvenience and asked us give them good review. I can’t do this. Worst experience for my whole family.
Evgeniya
أقام ليلتين (2) في شهر نوفمبر عام 2025
