2/10 سيّئ للغاية
Jyoti
30 أبريل 2026
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
Highly disappointed.
I had missed my earlier train n arrived at the place around 7.15pm. The app didnt work. I didnt recieved any code to access the door. It was getting dark. A lady stopped by to help and dialled all the numbers listed. Finally someone answered and opened the door. But it was just a plain wall i couldnt get in as didnt knew the room number. I tried emergency number but it went on voicemail and disconnected. I kept talking to AI agent who was helpless. It was almost 8.45pm. I was standing alone outside in dark. Finally managed to book another hotel and had to pay 4 times the cost that I had paid here. It was very disappointing and shocking and scary experience which no one should go through. Next day, I kept calling from 11am as it was their office hours. No one answered until 12 pm. She asked me to check with xpedia as thats where i booked from for n raise the issue.
This is a very scary situation which no one should fall into esp being an alone girl.
Completely disappointed and dissatisfied.
Jyoti
أقام ليلتين (2) في شهر أبريل عام 2026