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Hotel Casa Maya Calakmul

2.5 star property
Travelers find natural tranquility at this retreat where they can cycle through scenic surroundings or simply relax in the property's lush gardens

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Hotel Casa Maya Calakmul offers a peaceful escape with verdant gardens and comfy outdoor furniture. Guests enjoy a free full breakfast at the on-site restaurant, use convenient laundry facilities, and explore the beautiful area on cycling routes.

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

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Front of property - evening/night
Hotel Maya Balam
Calakmul
  • Parking included
  • Restaurant
  • Air conditioning
  • Breakfast available
8.2 out of 10, Very Good, 611 reviews
The price is AED 124
AED 147 total
includes taxes & fees
22 May - 23 May
Hotel Maya Balam
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 350 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
An off-leash area is available

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 350 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is Hotel Casa Maya Calakmul pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 350 per pet, per day. Service animals are exempt from fees.

How much is parking?

There is free parking nearby.

What time is check-in at Hotel Casa Maya Calakmul?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Casa Maya Calakmul?

Check-out is at noon.

Where is Hotel Casa Maya Calakmul located?

Situated in a national park, this hotel is within 1 mi (2 km) of Museo Deocundo Acopa Lezama and Xpujil Ruins. Becán and Chicanná are also within 9 mi (15 km).

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Reviews

Reviews

6.8

7.6

Cleanliness

8.0

Amenities

7.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 9 out of 30 reviews
Rating 8 - Good. 8 out of 30 reviews
Rating 6 - Okay. 5 out of 30 reviews
Rating 4 - Poor. 2 out of 30 reviews
Rating 2 - Terrible. 6 out of 30 reviews

Reviews

Verified

10/10 Excellent

Luis Fernandez del

Liked: Amenities
Beautiful place, very few rooms, very particular and armonius with nature architecture, excelent service and food, highly recomiended
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, room comfort
Everything is fine, only the door system in the room I stayed in, insects get in and it obviously generates discomfort.
Stayed 4 nights in Nov 2023
Verified

6/10 Okay

Bie van

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, but extremely loud at night. Diner was way too expensive for what they gave us. Nearly cold and tasteless. At check-out we couldn’t pay with crefitcard (if you charge prices like this, don’t expect cash!). Very friendly and helpful staff. The young guy was very nice and professional.
Verified

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Arrive to hotel with no name on the gate. King room we had booked had no windows and no lock on the two sliding doors. We moved to a smaller basic room but at least it had windows. Breakfast was good. Ruins at Becán are amazing.
Stayed 2 nights in Feb 2023
Verified

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Waste of time

Hotel didn't exist, no people at the location, no hotel there, it was all a lie
Stayed 2 nights in Aug 2024
Verified

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Town people block the road to the hotel for some reason and couldn’t reach it so I had to go back to Bacalar,the hotel didn’t want to reimburse the money I paid for it!! 👎👎👎
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Steff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación deluxe amplia, limpia, varias personas se pueden quedar, personal amable y accesible, atento, el desayuno incluido delicioso, es como estar a media selva. Me gusto bastante, tienen los pilares grabados con detalles mayas que hacen de la experiencia algo super bonito. Gracias a sherlin por estar al pendiente
Stayed 2 nights in Mar 2026
Verified

2/10 Terrible

PATRICIA MARIA

Disliked: Cleanliness, amenities, property conditions & facilities
Para empezar , el hotel es otra cosa q en las fotos, esta en total abandono, incluso con cosas rotas , pero lo mas terrible fue q no existen servicios y areas q ofrecen como restaurante, spa, servicio de bicicletas , recepción en el lobby, lavandería, estacionamiento, el desayuno q incluyen nada tiene q ver , es un robo con todo el descaro de la propietaria y una vergüenza que sea mexicana y por eso nos tachen a los mexicanos de rateros
Stayed 1 night in Feb 2026
Verified

8/10 Good

carole

Liked: Cleanliness, amenities, property conditions & facilities
Dame très accueillante. Bon déjeuner. Endroit propre.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar de hospedaje

El personal muy amable. Un lugar cómodo para visitar las zonas arqueológicas cercanas. Servicio tal como se describe en la aplicación.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Nidia

Liked: Cleanliness, amenities, property conditions & facilities
La habitación era muy bonita ; pero si hay varias áreas de oportunidad desde mi punto de vista. En primer lugar la habitación no tiene llave, entonces como que eso te hace sentir medio inseguro en el sentido de que puedan violar tu privacidad (debo decir que son muy respetuosos los del personal), luego había una tina con jacuzzi que tarda muchísimo en llenarse, una de las puertas costaba mucho trabajo cerrarla (eran deslizables). Los cuartos los estaban limpiando muy seguido pero siento que al jardín si le hace falta mantenimiento. En fin, eran detalles como de falta de cuidado pero creo que sí vale la pena el hotel. Por ahora con la construcción del tren hay muchísimo polvo en los alrededores y ruido, eso también hay que considerarlo
Stayed 2 nights in Apr 2024
Verified

8/10 Good

sylviane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe chambre typique Maya très propre service du petit déjeuné super à l’heure. Dommage pas de repas du soir
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Leuk hotel waarin je niet echt slaapt

Hotel dat haar best doet qua presentatie en service (prima ontbijt in mooie tuinpatio) maar vreselijke locatie met erg veel overlast van vrachtwagens en ander verkeer door beroerde isolatie en afwerking van de kamer. Slapen is daardoor erg lastig en kan alleen tussen 00:00 en 05:30 uur.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Angellique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Merveilleux comme endroit. Malheureusement, l’A/C ne fonctionnait pas
Verified

8/10 Good

Mimi

Liked: Cleanliness, staff & service, property conditions & facilities
Il y a de l'imagination, un joli jardin, de belles fenêtres. Les finitions laissent à désirer mais les matériaux sont de qualité. On est un peu au bout du monde mais cela passerait s'il n'y avait pas, depuis 2 ans, l'infernal chantier du train maya... Miriade d'ouvriers et surtout de camions, venant vibrer juste sous les fenêtres, de 6h du matin jusqu'à 22h30, ouille ! Moralité : posez vous là si nécessaire mais ne vous engagez surtout pas sur plusieurs nuits. Car la propriétaire sait ce que veut dire NON REMBOURSABLE...
Stayed 3 nights in Feb 2024
Verified

6/10 Okay

Andrea

Liked: Staff & service

Leider veraltetes Hotel

Die Anlage war kaum zu finden und leider war nebenan ein Lastwagen-Parkplatz ( Lärm bis 24.00 und ab 05.30 wieder) da die Zugbaustelle in der Nähe ist. Man hatte das Gefühl, die Lastwagen fahren durchs Zimmer! Leider ist die Anlage in die Jahre gekommen und entspricht in keiner Weise den Fotos! Schade
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una maravillosa propiedad, en donde los espacios hacen que te transportes a otro mundo, lleno de historia, descanso y placer. Excelente atención, con gusto volveré
Stayed 2 nights in Jan 2024
Verified

6/10 Okay

Jose Luis

Liked: Cleanliness
Disliked: Property conditions & facilities
No hay agua
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención Un lugar súper tranquilo La habitación es súper amplia y el desayuno fue Perfecto!
Stayed 1 night in Nov 2023
Verified

8/10 Good

ALEJANDRO

Liked: Cleanliness, amenities, property conditions & facilities
Es una buena opcion en el umbral de Calakmul. Las instalaciones son adecuadas, pero aún pueden mejorar en el servicio al cliente. Un primer día con muy buen servicio, un segundo día, con el mismo personal, pero con otra actitud.
Stayed 1 night in Sep 2023
Verified

8/10 Good

JOSÉ LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Ubicación complicada de encontrar. Sin nombre la propiedad
Stayed 1 night in Aug 2023
Verified

2/10 Terrible

Anup

Disliked: Cleanliness, staff & service, property conditions & facilities
De accommodatie was zeer verwaarloosd, de fotos op de website geven niet de huidige staat weer. De tuin is overwoekerd, de kamer is slecht onderhouden, evenals de douche. Het personeel (1 jong meisje) sprak alleen wat Spaans. Een voorbijganger op straat maakte ons duidelijk dat er geen mogelijkheid was voor ontbijt diner of wat dan ook. Er was geen internet beschikbaar meer. De deur van de kamer sloot niet, het balkon behorende bij de kamer was niet meer toegankelijk. Zowel de medewerker als de voorbijganger verwezen ons naar een ander hotel verderop.
Stayed 1 night in Jul 2023
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien localizada cerca de ruinas Maya. Excelente desayuno
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El concepto es muy original y el espacio es muy privado y se presta a la relajación
Verified

6/10 Okay

Alejandro

No es un hotel, sino una casa con un servicio muy precario
Stayed 1 night in Jun 2022