6/10
Check in was great. The rooms are pretty dated, and you have to use floor thermostat, not the one on the wall. I am a bonvoy member and travel quite frequently for work, but this is my first time at the four points. I usually stay at one of the other hotels in the same parking lot. I forgot to pack toothpaste in my carry on, and requested a dental kit on the app to my room. After an hour I started a chat with the hotel advising I didn’t need the entire kit, just toothpaste and I can come to the lobby if need be. They said, no, they were just busy with other customers and have it up asap. 45 minutes passed and I got a chat asking if I’ve received it. I said no, not yet, and they marked the service as completed. As it was already 10 pm, I took the loss, and went to bed. Never delivered. I have never had an issue using the chat before for services at other bonvoy hotels. Upon check out I mentioned this, and they offered me the toothpaste on the spot which is redundant as I’m checking out. Will likely not stay here again.
Katelyn
أقام ليلتين (2) في شهر يونيو عام 2025